CPG Manufacturing

Stabilizing Production Environments for McDonald's

Overview
Production Kubernetes
Cloud Architecture
Linux
AWS
Azure
Jenkins
Customer Experience
A global fast-food operator faced recurring production instability that impacted customer experience and triggered penalty fees. Prior upgrade attempts had not delivered lasting results. Our team partnered with the client to stabilize production by planning and executing a controlled Kubernetes upgrade program - without interruption service - and leaving behind a repeatable, documented process for ongoing support.
The Challenge

Frequent production instability

Ongoing issues degraded the customer experience and increased operational risk.

Costly downstream impacts

Service disruptions contributed to penalty fees and added pressure to improve reliability.

Failed prior upgrade attempts

Earlier efforts didn't stick, leaving teams without a dependable path to modernization.

High-stakes execution environment

Changes needed to be rolled out across regions without downtime.

The Approach

Assessment + upgrade roadmap

Developed clear recommendations and a phased plan for production upgrades.

Kubernetes upgrade execution

Led and coordinated the production Kubernetes upgrade effort end-to-end.

Cross-team orchestration

Aligned stakeholders and operating teams to execute changes predictably across environments.

Repeatable playbook creation

Documented steps, controls, and validation checks to make future upgrades consisten.

Results

Stabilized production across regions

Ongoing issues degraded the customer experience and increased operational risk.

Zero downtime during upgrades

Upgrades were complete without interrupting service.

Reduced operational risk

A structured process replaced ad-hoc change patterns and improved confidence in releases.

Transferable operating process

A documented, repeatable upgrade method enabled smoother future support and maintenance.

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